Exchange & Return Policy
Exchange/Return
After receiving the product if you find your product is damaged, defective, incorrect or incomplete, you may raise a complaint in https://www.thepatchee.lk/complaint/complaintPortal. Request must be raised within 48 hours with invoice.
Non return/refund claim:
As your products are shipped from abroad, products once purchased will not be exchanged or returned if the buyer changes the mind or does not like the smell, texture, color, design or size of the product.
Valid Reason to return:
- Delivered product is damaged (i.e. physically worn-out or broken) / defective (e.g. unable to switch on).
- Delivered product is incomplete (i.e. has missing items and/or accessories).
- Delivered product is incorrect (i.e. wrong product/size/color or expired).
- Delivered product does not match product description or picture (i.e. product is not as advertised).
Conditions for Returns:
- The product must be unused, unworn, unwashed and without any flaws.
- The product must include the original tags, user manuals, warranty cards, freebies, invoice and accessories.
- The product must be returned in the original and undamaged manufacturer's packaging/box. If the product was delivered in the Patchee packaging/box, the same packaging/box should be returned. Do not put tape or stickers directly on the manufacturer's packaging / box.
If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.
Refund time:
- Once submitted complaint after validation customer will get refund within 7 working days.